Frequently Asked Questions
Will this lamp fit standard candles?
Yes! The Glow State: Haven Candle Lamp features an adjustable height (23.5cm to 30cm) and a wide solid oak-wood base, allowing it to fit all standard jar candles (including large jars up to 15cm tall and 10cm wide) comfortably.
Does it release as much scent as burning?
Yes - often even more! Traditional candle flames burn at an extremely high temperature, which can actually destroy the delicate fragrance oils in the wax. The Haven Candle Lamp uses a warm halogen bulb to gently and evenly melt the wax, releasing a much purer, cleaner, and more intense scent without any of the burnt-smoke smell.
Is it safe to leave on during sleep?
Absolutely. Because the lamp uses completely flame-free, electronic heating technology with zero open flames, zero smoke, and zero soot, it is incredibly safe for your bedroom. Best of all, you can use the Smart Touch Control switch to set an auto-shutoff timer (2H / 4H / 8H) so the lamp turns itself off automatically after you fall asleep.
Does it make my candles last longer?
Absolutely. Because the lamp melts the wax evenly from the top down without burning it away, candles will last up to 200% longer than traditional burning. The wax simply melts, releases the scent, and cools flat again, ready for the next use.
Does the melted wax need pouring out?
After multiple uses (usually 3 to 5 melts), the scent will start to weaken. When this happens, simply pour off the top layer of completely melted, unscented wax into a paper cup to discard. This exposes a fresh, highly concentrated layer of scented wax underneath.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 12 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
We offer Fast & Free Shipping within Australia. You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at theglowstateaus@gmail.com
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.