Frequently Asked Questions
What is microelectronic acupuncture?
Microelectronic acupuncture uses gentle, targeted electrical pulses to stimulate pressure points, enhancing circulation and promoting the body's natural healing. Integrated into The Glow States Handheld Lymphatic Massager, it delivers a premium, non-invasive wellness experience, supporting your relaxation, tissue health and vitality.
What is red-light therapy and how does it help?
Red-light therapy uses targeted wavelengths to stimulate circulation and cellular repair. With The Glow State Handheld Lymphatic Massager, it helps reduce inflammation, improve skin tone, and effectively reduce the appearance of varicose veins - promoting radiance from the inside out.
Where are you located?
Our head office is located in Gold Coast, QLD, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How many settings does The Glow State Handheld Massager come with?
The Glow State Handheld Lymphatic Massager has 19 different levels built in to our device - to provide you with a variety of selections to choose what setting suits YOU best.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
We offer Fast & Free Shipping within Australia. You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at theglowstateaus@gmail.com
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.