Frequently Asked Questions
Will this mask fit my head?
Yes! The Glow State: Cloud Sleep Mask features an adjustable Velcro strap that fits all head sizes and shapes comfortably. Simply wrap the wide band around your head and press the Velcro to your perfect fit - no awkward elastic or one-size-fits-all guesswork.
Does it block out light completely?
Yes - the full-coverage padded design with a contoured nose bridge blocks out 100% of light, even in broad daylight. It's specifically designed for shift workers, light sleepers and travellers who need total blackout to sleep.
Will it leave marks on my face or irritate my skin?
No. The ultra-soft premium fabric and wide pressure-free band are designed to sit gently against your skin with zero pressure on your eyes, ears or temples. No strap marks, no creasing, no irritation - just smooth, comfortable rest.
How do I wash it?
Hand wash gently in cold water with a mild detergent and lay flat to dry. Do not bleach, tumble dry or iron. With proper care, your mask will stay soft and fresh for months.
Can I sleep on my side with this mask?
Absolutely. The wide padded band and soft flexible design stay in place no matter how you sleep - back, side or stomach. The Velcro holds securely without shifting or sliding off during the night.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 12 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
We offer Fast & Free Shipping within Australia. You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at theglowstateaus@gmail.com
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.